Accessibility Statement
Accessibility Statement for thanetcitizensadvice.org
This accessibility statement applies to thanetcitizensadvice.org.
This website is run by Thanet Citizens Advice. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: enquiries@thanetcitizensadvice.org.uk
- Call: 01843 228643
- Post: Citizens Advice Thanet, 2nd Floor, Mill Lane House, Mill Lane, Margate CT9 1LB
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Chief Officer via email.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Our contact details :
- Email: enquiries@thanetcitizensadvice.org.uk
- Call: 01843 228643
- Post: Citizens Advice Thanet, 2nd Floor, Mill Lane House, Mill Lane, Margate CT9 1LB
Technical information about this website's accessibility
Thanet Citizens Advice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 .
Compliance status
To the best of our knowledge this website is fully complaint with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 28th November 2023. It was last reviewed on 28th November 2023.
This website was last tested on 28th November 2023. We carried out our own testing using Google Lighthouse Developer Tool and WAVE (web accessibility and evaluation tool) from WebAIM. All pages on our site were tested using the methods describe
