Citizens Advice Thanet

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We have an appointment only service at both our Margate and Ramsgate offices.

(Exception, our Family Law Clinic, see below.)

Contact details for advice and appointments:

Phone : 0808 278 7998

Contact Citizens Advice Thanet by email directly with details of your query - We aim to get back to you within 3 working days.

Or in writing to Citizens Advice Thanet, 2nd Floor, Mill Lane House, Mill Lane, Margate CT9 1LB - give your contact details for a call back/response.

The Citizens Advice self-help website has information to help you solve your problems.

Government Business Support Helpline (England). Telephone: 0300 456 3565 - Monday to Friday, 9am to 6pm

Migrant Help - 0808 8010 503

Domestic Abuse Pack

Debt - to make an appointment email or ring 03300 533667 and leave contact details on the answer machine.

Help to claim Universal Credit - 0800 144 8848 - Monday to Friday, 8am to 6pm

Advice Line for general advice - 0808 278 7998 - Monday to Friday, 9am to 5pm

Consumer Helpline - 0808 223 1133 - Monday to Friday, 9am to 5pm

Free Family Law Drop in Clinic with Hardman & Watson Solicitors at:

Margate Citizens Advice - 1st and 3rd Tuesday of each month - 9.30 to 11.30am (2nd Floor, Mill Land House, Mill Lane, Margate CT9 1LB)

Ramsgate Citizens Advice - 2nd and 4th Tuesday of each month - 9.30 to 11.30am (38-40 Plains of Waterloo, Ramsgate CT11 8HX)

About Us

We are here to help you, the people in Thanet at times of difficulty. At Citizens Advice Thanet our professional Advice Team understand the difficulties many people find themselves in, and can offer help and support at these crucial times.

How can Citizens Advice Thanet help?

We assist clients when they come to us with a range of issues including:

Citizens Advice Thanet helps people tackle their problems head-on with advice, information and practical support. As well as working with clients to sort out their individual problems, the Citizens Advice service also works to change services and policies which are not working for our clients.

General Questions About this Bureau

Coronavirus / Covid-19 Questions

With all the answers below things are changing rapidly so please be aware things may have changed please check GOV.UK for the latest advice

plus symbolI called the numbers but the line was engaged when can I speak to someone?

plus symbolDo I have Coronavirus / Covid-19? What should I do?

plus symbolHow do I register as extremely vulnerable to receive food deliveries and additional help?

Useful Numbers

Please click to reveal the numbers

plus symbolDebt

plus symbolEnergy Efficiency

plus symbolProblems Claiming Benefits

plus symbolHousing

plus symbolRelationship Issues

Volunteer with Us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do. Our volunteers benefit from their experience of working with us.

Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

We are currently recruiting Volunteer Advisors, full training given. We'll reimburse expenses.

To find out more contact us by email –

Our Supporters

Thanet District Council logo
Advice Quality Standard logo
Kent Community Foundation logo
Pension Wise logo
The Money Advice Service logo
Ramsgate Town Council logo